We hope that your experience with brilliantarea.com is as effortless as possible, however, we do acknowledge that questions may arise.
#Where is my order?
This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order.
#What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
#Ammendments and Cancellation
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
#My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.