VENDU PLUS DE +100 000 ARTICLES DANS LE MAROC

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VENDU PLUS DE +100 000 ARTICLES DANS LE MAROC

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        SUPPORT AND FAQS

        We hope that your experience with brilliantarea.com is as effortless as possible, however, we do acknowledge that questions may arise.

         

        #Where is my order?
        This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. 

         

        #What is my tracking number?
        Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

         

        #Ammendments and Cancellation

        If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.  

         

        We Can Change:
            - Your delivery details
            - Your name
            - Your email
            - Your phone number
        Cancellations
            - You must contact us withing 24 hours.
            - We cannot cancel your order once it has already been shipped.  
            - You can view our full refund policy here.

        #My Item Arrived Damaged

        We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

        If this happens to you, please reach out with:
            - Your order number.
            - A picture of the damaged product.
        Once received, we'll be happy to send out another free of charge.
        #Contact us

        If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)

         

        S'abonner